At Hopetown Girls School, accessible from https://www.hopetown.in, the privacy of our students, parents, guardians, and website visitors is one of our top priorities. This Privacy Policy explains what personal information we collect, why we collect it, how we use and protect it, and the choices available to you.

This policy applies to our website, our online enquiry and admission forms (including forms hosted on Google Ads and other advertising platforms), and any other channel through which we collect personal information online. It does not cover information collected offline except where specifically stated.

If you have questions about this policy, please contact us using the details in the footer at the end of this page.

Consent

By using our website or submitting your information through any of our enquiry, admission, or contact forms, you consent to the collection and use of your information as described in this Privacy Policy.

Information We Collect

We collect information that you choose to provide to us, including but not limited to:

• Name, phone number, and email address of the parent/guardian
• Name, age, and grade/class the student is being enquired for
• City, state, or country of residence
• Any message, document, or additional detail you choose to share with us through an enquiry, admission, or contact form
• Information provided during the admission process, such as prior academic records, where applicable

We collect this information when you fill out an enquiry or admission form on our website, submit lead on chatbot, submit a lead form through Google Ads or a similar advertising platform, contact us by phone or email, or otherwise reach out to us directly.

How We Use Your Information

We use the information we collect to:

• Respond to your enquiry and guide you through the admission process
• Contact you by phone, SMS, WhatsApp, or email regarding your enquiry or your child’s admission
• Maintain records required for admission, academic, and administrative purposes
• Improve our website and understand how visitors use it
• Measure and improve the effectiveness of our marketing and advertising, including Google Ads campaigns
• Comply with applicable legal and regulatory requirements

We do not sell your personal information to any third party.

Sharing of Information

We may share information with:

• Our admissions and administrative staff, on a need-to-know basis
• Service providers who help us operate our website, manage enquiries, or deliver communications (for example, our CRM or form-hosting provider), who are bound to use the information only for the purpose we specify
• Government or regulatory authorities, where required by law

We do not share your personal information with third parties for their own independent marketing purposes without your consent.

Google Ads Lead Forms and Advertising

When you submit your details through a Google-hosted lead form in one of our advertisements, that information is submitted directly to Google and then shared with us for the purpose of responding to your inquiry. Google’s own privacy policy also applies to information collected in this way.

Our website and advertising campaigns may use cookies and similar tracking technologies (including through Google Ads and Google Analytics, where applicable) to understand how visitors interact with our website and to measure advertising performance. You may disable cookies through your browser settings; some features of the website may not function as intended if you do so.

Data Retention

We retain enquiry and admission-related personal information for as long as necessary to fulfil the purpose for which it was collected — including the duration of the admission process and, for enrolled students, for the duration of their time at the school and as required by applicable academic or regulatory record-keeping requirements. Enquiry data for students who do not proceed with admission is retained for sometime and then deleted or anonymised.

Data Security

We take reasonable technical and organisational measures to protect the personal information we hold from unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Children’s Information

As a school, much of the information we collect relates to minors, submitted to us by their parents or legal guardian. We collect such information solely for the purpose of admission and education-related communication, and only with the consent of the parent or guardian submitting the inquiry. We do not knowingly collect personal information directly from children without the involvement of a parent or guardian.

Your Rights

Subject to applicable law, including India’s Digital Personal Data Protection Act, you have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request erasure of your personal information, subject to our legal and administrative record-keeping obligations
• Withdraw consent for further communication from us, at any time
• Raise a grievance regarding the handling of your personal information

To exercise any of these rights, please contact us using the details below. We will respond within a reasonable time and in accordance with applicable law.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or in applicable law. The updated version will be posted on this page.